The mobile devices that can support the mobile applications are Smartphones or tablets with data access. The mobile application is currently supported on Android only, and you can find it on the Google Playstore by searching for “digitalFIJI”. The iOS application will be available soon.

The MyFeedback website can be viewed with current versions of Microsoft Internet Explorer (Edge), Mozilla Firefox, Google Chrome and Apple Safari.

Anyone can use the MyFeedback mobile application to provide feedback to the Government.

All submitted feedback will be conveyed to the relevant Government ministry or agency for their necessary action.

Your e-mail address is used to both verify your feedback and to contact you in relation to your feedback.

The Government will work to respond to your feedback as soon as reasonably possible. One of the main purposes of MyFeedback is to expedite the process of resolving issues, and allow Fijians to digitally track the progress of their feedback.

You can track the status of your feedback by entering your tracking number and e-mail address on the ‘Track Feedback’ Page on the MyFeedback mobile application or MyFeedback website.

The Government ministry or entity may require additional information from you in order to provide a response to your feedback.

Any communication from Government in relation to your feedback will be sent directly to the e-mail address you provided.

The maximum file size for file attachments is 5MB. There is no limit to the number of file attachments you can submit with your feedback.

Yes, you can resubmit your feedback for further consideration.

The Tracking Number is a seven-character alphanumeric value to track the status of the response to your feedback on the mobile application or the web browser. The Feedback Reference Number is the 19-digit number which identifies your specific feedback in the system.

Documents and or photos which are jpg, jpeg, png and pdf can be uploaded on the mobile applications.

The mobile devices that can support the mobile applications are Smartphones or tablets with data access. The mobile application is currently supported on Android only, and you can find it on the Google Playstore by searching for “digitalFIJI”. The iOS application will be available soon.

The Directory@Gov website can be viewed with current versions of Microsoft Internet Explorer (Edge), Mozilla Firefox, Google Chrome and Apple Safari.

The Directory@Gov mobile application displays contact information of the following:

1. Government ministries;
2. Government departments;
3. Ministers;
4. Personal Assistants to Ministers;
5. Assistant Ministers;
6. Permanent Secretaries;
7. Personal Assistants to Permanent Secretaries;
8. Directors;
9. Foreign Offices in Fiji;
10. Fijian Missions overseas;
11. Government Institutions;
12. Government Entities;
13. Chief Executive Officers of Government Entities;
14. Personal Assistants to Chief Executive Officers of Government Entities; and
15. Chairpersons of Government Entities;

The Directory@Gov mobile application allows you to search for Government staff in the position of Director and above.

By using the search bar at the top of the Directory@Gov mobile application, you can perform a search by entering keywords in relation to the particular Government ministry, department or entity. You can also use the “Advanced Search” feature to perform a more detailed search.

You can key in the name of the searchable Government personnel (as identified in FAQ #3) in the search bar to search for the personnel’s contact information.

You can find contact information in relation to Fijian Missions overseas under the “Missions Overseas & Foreign Offices” tab, or use the search bar.

You can find contact information in relation to foreign offices in Fiji under the under “Missions Overseas & Foreign Offices” tab, or use the search bar.

You can view the personnel listing by selecting the relevant Government ministry, department or entity under the “The Government” tab or the “Government Entities & Other Institutions” tab.